![]() Noting the exponential increase in returns filed by these groups as well as the complexity of their returns, Commissioner Werfel further emphasized that “it makes sense to focus implementation efforts exclusively on increasing our capacity to assess compliance of high-income and high-wealth individuals, complex partnerships, and large corporations.” ![]() More importantly, the Plan envisions updating the IRS’s antiquated technology and anticipates that technological improvements will enable taxpayers to “access their relevant account data, as well as information to help them meet their tax obligations,” “identify credits and deductions for which they are eligible,” “understand and claim appropriate credits and deductions,” and experience “real-time status updates on returns, refunds, and other IRS processes and decisions.” The IRS expects that by providing these services through updated technology and systems, more IRS employees will be available to focus on complex tax filings that require individual attention.Īfter describing the initiatives aimed at improving customer service, the Plan recognizes that “ven with improved taxpayer service, some taxpayers will not comply” and acknowledges that “he rising breadth and complexity of tax administration, coupled with the sophisticated ways that some taxpayers attempt to evade tax, have outpaced resources and ability to monitor compliance and close the gap between taxes owed and collected.” In remarks accompanying the release of the Plan, Commissioner Werfel explained that the long-term reduction in staffing and resources negatively affected the IRS’s ability to maintain sufficient audit coverage of wealthy individuals, large corporations and big partnerships. The first two objectives identified in the Plan are aimed at increasing compliance by “mak it easier for taxpayers to meet their tax responsibilities and receive tax incentives for which they are eligible” and “dedicat more resources to helping taxpayers get it right the first time.” In this regard, the Plan proposes to improve customer service by hiring more employees who will be available to answer taxpayer questions as early as this year. ![]()
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